The first step involves getting the Customer Care number of the ICICI Prudential people. This would be available commonly across any website or on the policy that you would have received when you would have taken the policy the first time.
Call the customer care centre. It would be better if you have your policy number with you when you place the call.
There are normally lots of options available when you dial into the customer care centre of any customer oriented company. It is very important to listen to the multitude of available options, otherwise it becomes a Jantar Mantar riddle. I normally prefer to go in for "Press
Coming back to the topic, the customer care executive told me the way to go about it.
Executive: Sir, will you pay by cash or cheque?
Me: Cheque
Executive: You need to prepare the cheque in favour of "ICICI Prulife Policy No.
Me: Where do I need to drop the cheque?
Executive: Where are you calling from - Delhi?
Me: No, I am calling from Noida.
Executive: You can go to "Plot No. 3, Fifth Floor, Brahma Dutt Tower, Sector 18 - 201301" The office is open from 9.30 a.m. till 5.30 p.m. on working days and 10 a.m. till 1.00 p.m. on Saturday.
Me: Thats cool.
Executive: Anything else I can do to help you out sir.
Me: Yes. I also need access to my internet account. I do not remember receiving it.
Executive: Please go to www.iciciprulife.com. There is a link to "Forgot Username / Password" at the top right corner. Press the link. It will take you to a form where you need to fill in the policy number, policy holders name and E-Mail id. The account name and password will be E-Mailed to you.
Me: Thats even cooler.
Executive: Anything else sir.
Me: Thats it.
So, it was short, sweet and simple. Let us see if it works as explained to me.
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